ALUREVITA BEAUTY

We’d Love to Hear From You

Whether you have a question about your order, need personalized skincare advice, or simply want to share your beauty journey with us — our team is here for you. At Alurevita, every customer message is read and responded to by a real person who genuinely cares about your experience.

Email Us

The best way to reach us is by email. We aim to respond to every inquiry within 1–2 business days.

inquiry@alurevita.com

Please include your order number (if applicable) in the subject line so we can assist you as quickly as possible.

Our Company

Company Name:  ROYALFORT S.R.L.

Registration Number:  J2026040670001

Tax / VAT ID:  RO54974394

Registered Address:  București Sectorul 3, Strada Cpt. Nicolae Licăreț, Nr. 6, Bl. PM43, Scara B, Etaj 1, Ap. 60

Support Hours

Our beauty advisors are available during the following hours:

Monday – Friday
9:00 AM – 6:00 PM

 Saturday – Sunday
Closed — we’ll be back Monday

Public Holidays
Limited availability. Response times may be slightly longer during holiday periods.

Emails received outside of business hours will be answered on the next available business day.

Customer Service Response Time

Within 24–48 hours (may take a little longer during busy periods)

What We Can Help With

Our support team is happy to assist you with a wide range of topics, including:

Order Inquiries
Questions about your order status, shipping updates, delivery timelines, or missing packages — we’ll look into it for you right away.

Returns & Exchanges
We accept returns on unopened products within 14 days of delivery. If something isn’t right, just let us know and we’ll make it right.

Ingredient & Formulation Questions
We believe in full transparency. If you have questions about what’s in our products, how they work, or whether they’re suitable for sensitive skin, we’re happy to walk you through it.

Skincare Routine Advice
Building a new routine or looking to level up your current one? Our team can help you layer products correctly and get the most out of your Alurevita collection.

Our Promise to You

At Alurevita, we believe that great beauty starts with great care — and that extends beyond our products. Every email you send is read by a real member of our team. We don’t use automated replies or chatbots. When you write to us, you’ll always hear back from a human being who is genuinely invested in helping you.

We’re a small, passionate team, and we take pride in the relationships we build with our customers. Your feedback, questions, and stories mean the world to us — and they help us grow and improve every day.

Thank you for being part of the Alurevita community. We look forward to hearing from you.