Frequently Asked Questions
Have a question? We’ve compiled answers to the most common questions our customers ask. If you can’t find what you’re looking for, please reach out to us at inquiry@alurevita.com — we’re always happy to help.
Orders
How do I place an order?
Simply browse our website, add your desired products to your cart, and proceed to checkout. Follow the on-screen instructions to enter your shipping address and payment details. Once your order is confirmed, you will receive a confirmation email.
Can I modify or cancel my order after placing it?
We begin processing orders quickly, so changes may not always be possible. If you need to modify or cancel your order, please contact us at inquiry@alurevita.com as soon as possible. We will do our best to accommodate your request before the order is dispatched.
How will I know my order has been confirmed?
You will receive an order confirmation email shortly after placing your order. This email serves as acknowledgment that we have received your order. A separate shipping confirmation email with your tracking number will be sent once your order has been dispatched.
Shipping & Delivery
How long does it take to process my order?
All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will begin processing on the next available business day.
Do you ship internationally?
Yes, we ship to most countries worldwide. However, we are unable to deliver to regions subject to international trade sanctions, including Russia, Belarus, North Korea, Iran, Syria, Cuba, and Sudan. Please refer to our Shipping & Delivery page for the full list.
How do I track my order?
Once your order has shipped, you will receive a confirmation email with your tracking number and a link to track your package. Please allow up to 24 hours for tracking information to become active.
Will I have to pay customs duties or import taxes?
For international orders, customs duties and import taxes may apply depending on your country. These charges are the responsibility of the recipient and are not included in our prices or shipping fees. We recommend checking with your local customs office before placing an international order.
What if my package is lost or delayed?
If your package appears to be lost or significantly delayed, please contact us at inquiry@alurevita.com within 7 days of the expected delivery date. We will open an investigation with the carrier and keep you updated throughout the process.
Returns & Refunds
What is your return policy?
We accept returns on unopened, unused products in their original packaging within 14 days of delivery. For hygiene reasons, opened or used beauty products cannot be returned. Please visit our Return & Refund Policy page for full details.
I received the wrong product. What should I do?
We apologize for the error. Please contact us at inquiry@alurevita.com within 7 days of delivery with your order number and a photo of the item received. We will send the correct product at no additional cost, or issue a full refund if the correct item is unavailable.
My order arrived damaged. What should I do?
Please photograph the damaged packaging and product immediately and contact us at inquiry@alurevita.com within 7 days of delivery. Include your order number and photos. We will arrange a replacement or full refund depending on your preference and product availability.
How long does it take to receive my refund?
Once your return is received and approved, refunds are processed within 5–10 business days to your original payment method. Your bank or card issuer may require additional time to post the refund to your account.
Can I exchange a product?
Yes. If you would like to exchange an unopened product for a different shade or item, please contact us at inquiry@alurevita.com within 14 days of delivery. Exchanges are subject to product availability. Please see our Return & Refund Policy for full details.
Where do I send my return?
Please contact us first to receive a return authorization before sending anything back. Our returns address is:
Alurevita Returns
5125 Schaefer Ave, Chino, CA 91710, United States
Products
Are your products suitable for sensitive skin?
We formulate our products with care, but individual skin reactions can vary. We recommend reviewing the full ingredient list on each product page before purchasing. If you have specific skin concerns or allergies, we suggest performing a patch test before full use, or consulting a dermatologist.
Are your product images accurate?
We make every effort to display our products as accurately as possible. However, colors and shades may appear slightly different depending on your screen settings. Product images and descriptions are provided for reference purposes only.
Privacy & Data
How do you use my personal information?
We use your information to process orders, communicate with you, and improve our services. We do not sell your personal data to third parties. For full details, please read our Privacy Policy.
Still Have Questions?
We’re here to help. Reach out to our team at inquiry@alurevita.com and we’ll get back to you within 1–2 business days.