Return & Refund Policy
At Alurevita, your satisfaction is our priority. We stand behind the quality of our products and want you to feel confident in every purchase. Please read our Return and Refund Policy carefully before submitting a request.
1. Returns
Eligibility for Returns
We accept returns under the following conditions:
The item must be returned within 14 days of the delivery date. The product must be unopened, unused, and in its original packaging. The item must not be listed under our non-returnable items (see Section 2).
To initiate a return, please contact us at inquiry@alurevita.com with your order number and reason for return. Our team will review your request and provide return instructions within 2 business days.
Wrong Product Received
If you received an item that is different from what you ordered, we sincerely apologize for the error. Please contact us at inquiry@alurevita.com within 7 days of delivery with your order number and a photo of the item received. We will arrange for the correct product to be sent to you at no additional cost, or issue a full refund if the correct item is unavailable. You will not be required to return the incorrect item in most cases.
Change of Mind Returns
We understand that sometimes a product may not be what you expected. If you have changed your mind about a purchase, you may return the item within 14 days of delivery, provided it is unopened and in its original condition.
Please note that for change-of-mind returns, the customer is responsible for return shipping costs. Original shipping fees are non-refundable.
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
Opened or used beauty and skincare products. Items without their original packaging or seal. Products marked as final sale or non-returnable at the time of purchase. Gift cards.
If you are unsure whether your item is eligible for return, please contact us before sending anything back.
3. Refunds
Lost Packages
If your order is confirmed lost by the carrier and cannot be located after an investigation, we will issue a full refund to your original payment method, including any shipping fees paid. Please contact us at inquiry@alurevita.com within 7 days of the expected delivery date if you believe your package is lost. We will open a carrier investigation on your behalf and keep you updated throughout the process.
Damaged Products
If your order arrives damaged, please photograph the damaged packaging and product immediately upon receipt and contact us at inquiry@alurevita.com within 7 days of delivery. Include your order number and photos in your email. We will offer a replacement or a full refund, depending on your preference and product availability.
Refund Processing
Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund. Approved refunds will be processed within 5–10 business days and credited to your original payment method. Please note that your bank or card issuer may require additional time to post the refund to your account.
Original shipping fees are non-refundable unless the return is due to our error (wrong item sent, damaged product, or lost package).
4. Exchanges
If you would like to exchange a product for a different shade, size, or item, please contact us at inquiry@alurevita.com within 14 days of delivery. Exchanges are subject to product availability.
To be eligible for an exchange, the item must be unopened, unused, and in its original packaging. If the requested exchange item is of a higher value, you will be charged the difference. If it is of a lower value, we will refund the difference to your original payment method.
Exchange shipping costs are the responsibility of the customer unless the exchange is due to our error.
5. How to Return an Item
Step 1. Email us at inquiry@alurevita.com with your order number, the item(s) you wish to return or exchange, and your reason.
Step 2. Our team will review your request and send you a return authorization and instructions within 2 business days.
Step 3. Pack the item securely in its original packaging and ship it to our returns address below. We recommend using a trackable shipping method, as we cannot be responsible for items lost in return transit.
Step 4. Once we receive and inspect the returned item, we will process your refund or exchange within 5–10 business days.
6. Returns Address
Please send all returns to:
Alurevita Returns
5125 Schaefer Ave
Chino, CA 91710
United States
Please do not send items back without first contacting us and receiving a return authorization. Unauthorized returns may not be processed.
Company Name: ROYALFORT S.R.L.
Registered Address: București Sectorul 3, Strada Cpt. Nicolae Licăreț, Nr. 6, Bl. PM43, Scara B, Etaj 1, Ap. 60
If you have any questions about our Return and Refund Policy, please contact our team at inquiry@alurevita.com. We are here to help.