Shipping & Delivery
At Alurevita, we want your beauty essentials to reach you as quickly and safely as possible. Please read our shipping policy carefully before placing your order.
1. Order Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will begin processing on the next available business day.
During peak periods (such as promotional events or holidays), processing times may be extended by 1–2 additional business days. We will notify you by email if there is a significant delay.
Once your order has been processed and handed to our shipping carrier, you will receive a shipping confirmation email with your tracking number.
2. Shipping Methods
We currently offer Standard Shipping as our primary delivery service. Shipping rates are calculated at checkout based on your delivery destination and order details.
3. Delivery Areas
We ship to most countries and regions worldwide. However, we are currently unable to deliver to the following locations:
Russia, Belarus, North Korea, Iran, Syria, Cuba, Sudan, and any other regions subject to international trade sanctions or export restrictions under applicable law.
We reserve the right to update this list at any time in accordance with changes to international regulations. If your country is not listed at checkout, please contact us at inquiry@alurevita.com before placing your order.
4. Delivery Timeframes by Region
The following are average total delivery timeframes, including both processing and transit time:
United States
Processing: 1–3 business days | Transit: 14 – 28 days
Estimated Total: 15 – 31 days
Canada
Processing: 1–3 business days | Transit: 14 – 28 days
Estimated Total: 15 – 31 days
United Kingdom & Europe
Processing: 1–3 business days | Transit: 14 – 28 days
Estimated Total: 15 – 31 days
Australia & New Zealand
Processing: 1–3 business days | Transit: 14 – 28 days
Estimated Total: 15 – 31 days
Asia Pacific
Processing: 1–3 business days | Transit: 14 – 28 days
Estimated Total: 15 – 31 days
Rest of World
Processing: 1–3 business days | Transit: 14 – 35 days
Estimated Total: 15 – 38 days
All delivery timeframes are estimates and begin from the date of shipment. Actual delivery times may vary due to carrier delays, customs processing, or other factors outside our control.
5. Customs, Duties & Taxes
For international orders, your package may be subject to customs duties, import taxes, or other fees imposed by your country’s customs authority. These charges are the responsibility of the recipient and are not included in our product prices or shipping fees.
We are unable to predict or control customs processing times or fees. We recommend checking with your local customs office for more information before placing an international order.
6. Lost or Damaged Packages
Lost Packages. If your tracking information shows that your package has been delivered but you have not received it, please first check with neighbors and your local post office. If the package cannot be located, contact us at inquiry@alurevita.com within 7 days of the marked delivery date. We will open an investigation with the carrier on your behalf.
Damaged Packages. If your order arrives damaged, please take photographs of the packaging and the damaged items immediately upon receipt. Contact us at inquiry@alurevita.com within 7 days of delivery with your order number and photos. We will arrange a replacement or refund as appropriate.
Our Responsibility. Alurevita takes responsibility for your order until it is handed to the shipping carrier. Once the carrier has accepted the package and a tracking number has been issued, responsibility for transit passes to the carrier. However, we will always do our best to assist you in resolving any issues that arise during shipping.
Incorrect Address. Please ensure your shipping address is correct at the time of checkout. Alurevita is not responsible for packages delivered to an incorrect address provided by the customer. If you notice an error in your address, contact us immediately at inquiry@alurevita.com — we will do our best to update it before the order is dispatched.
7. Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to track your package. Please allow up to 24 hours for tracking information to become active after you receive your shipping confirmation.
If you have not received a shipping confirmation within 5 business days of placing your order, please contact us at inquiry@alurevita.com.
Legal Company Name: ROYALFORT S.R.L.
Registered Address: București Sectorul 3, Strada Cpt. Nicolae Licăreț, Nr. 6, Bl. PM43, Scara B, Etaj 1, Ap. 60
Customer Service Response Time: Within 24–48 hours (may take a little longer during busy periods
For any shipping-related questions, please contact our team at inquiry@alurevita.com. We are happy to help.